Captain Cooks Casino is a top choice for many Canadian players, and for obvious reasons. The site provides a unique welcome offer, paired with a generous games library and a customer service team available around the clock. Here’s the lowdown on this online casino.
Getting setup and playing at Captain Cooks Casino takes only 30 seconds of your time, and just a few clicks! Here’s what you need to do:
Step 3:Enter your address, mobile number, currency and password.
Step 4:Tick the box to confirm you are of legal age to gamble and you accept the terms and conditions.
Step 5:Click on the bonus banner which says Deposit Now! Alternatively, navigate to the Cashier.
Step 7:Enter the details required and confirm your selection.
Step 8:Start Playing!
For more about bonus and wagering requirements, as well as details of how to withdraw, see sections below.
The welcome bonus at Captain Cooks allows players to gain 100 chances to win on Mega Vault Millionaire.
To claim the welcome bonus, you need to:
Step 1:Sign up for a new player account
Step 2:Deposit $5
Step 3:The 100 chances will be automatically credited
As is the case with any casino deal, there are terms and conditions to be aware of. Here is what you can expect to view on the site in this regard.
There are also some terms and conditions to be aware of regarding the cash balance and bonus balance. This is particularly important for new players who may be confused about the difference between the two.
Best online casino welcome bonuses: 888 Casino
There is a generous selection of games available at Captain Cooks Casino. The library is divided into several main categories, including Favourites, Recently Played, New, Slots, Progressive Jackpots, Tables, Video Pokers, Variety and Live Casino.
Underneath this menu section, individual categories selected for the player are listed. These could include New, Progressive Jackpots, Slots, Tables, Live Casino and so on.
Some of the most popular games at Captain Cooks Casino include the following.
Best online casino for games: Party Casino
Understandably, prospective players of Captain Cooks will want to know what the playthrough rates are before they get stuck into casino play. Generally speaking, it is easier to find RTP – or Return To Player – percentages on individual games. However, if the site is audited by a third party such as eCOGRA, there will often be an overall RTP listed. In this case, we are pleased to report that the RTP is high at 97%. This means that the casino is legitimate and trustworthy.
Best online casino payout rates: Party Casino
Those who choose to engage in gameplay with Captain Cooks Casino will be pleased to find that a generous range of deposit and withdrawal methods are on offer.
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The site footer at Captain Cooks indicates that this casino is licensed by Kahnawake Gaming Commission. This regulator ensures that the site must abide by a number of rules in order to maintain their license. One of the first things prospective casino players should look for is evidence of a reputable license, so we are pleased to report that Captain Cooks has an active license in place. Furthermore, we can report that percentage payouts are reviewed by independent auditors and eCOGRA carries out reviews of the site to ensure the games remain safe for all players.
There is a responsible gambling page in place on the site, which begins by providing a list of information to be aware of if players are concerned about their online behaviour. For example, players must not forget that gambling is entertainment and not to be considered as a form of side income. Furthermore, gambling is a game of chance, so there are not any systems or formulas which can be used to guarantee success on any of the available titles in the games library.
In order to assist players who are experiencing potential gambling addiction, Captain Cooks has put a number of measures in place. These include the following.
There are some further points to be aware of regarding the self exclusion policy. Captain Cooks Casino evaluates each action on a case by case basis, and they will close a player account permanently if they deem it unwise or unhealthy for the account to be re-opened. Furthermore, the casino can initiate an exclusion if they have reason to believe the player in question is suffering with a gambling problem. There may be other circumstances where the casino can introduce the exclusion, when they believe it is not in the player’s or their best interest for them to continue with their gambling activities.
There is a verification process in place at Captain Cooks which is designed to protect players from fraudulent activity in the online environment. The casino reserves the right to ask any player for documents which verify their identity after deposits, or before a withdrawal is put into action. There may be additional information required in order to ensure the player’s source of funds or wealth do not come from fraudulent or money laundering situations.
The verification documents required can include an identity document such as a passport, national ID card or driver’s license. A copy of the card being used on the player account may also be required, and it must show the card holder name. Alternatively, the casino will ask for evidence of the deposit method used. Finally, the casino could request documents confirming proof of residence. Examples are a bank statement or utility bill which are no more than three months old.
Those who would prefer to engage in casino gameplay while on the go, or simply like to play slots or roulette on a mobile device without being stuck on a laptop or computer, will be pleased to know that Captain Cooks Casino has a fully optimised mobile site on offer. Whether players are browsing on their smartphone or tablet, iOS or Android device, Windows phone or similar, there will be a high quality experience in store.
All functionality from the desktop site has been transferred over to the mobile optimised version of this online casino. This means that the vast majority of games are available on a mobile device, and all functions such as Cashier, Customer Support and User Account are available. All you need to do is ensure you are connected to a stable 3G, 4G or WiFi setup to ensure there are no interruptions to your gameplay due to situations such as loss of signal.
There is a loyalty scheme in place for players at Captain Cooks Casino, which is designed to reward them for their continued engagement. Every time they play, they will receive VIP loyalty points, and every 100 points is worth a dollar in chips. The more players enjoy the site, the higher they will progress through the Casino Rewards Loyalty Program.
Playing on the site isn’t the only way to get VIP loyalty points, as players will also be given access to promotions which have been created to add additional points to accounts. The VIP points balance can be checked by logging into the player account at any time and clicking on the Loyalty option at the bottom of the screen.
When logged into the Loyalty section of the site, players will be able to see a number of tabs. These include Home, Your Casino Promotions, Casino Rewards, VIP Lucky Jackpot and Time Of Your Life. The homepage provides information on which promotions are on offer for the player. A nice touch is that the casino indicates how much the total bonus is worth in real money, should the player activate all of the promotions they are eligible for.
There is also a section which provides details on which VIP tier the player is currently in. They will know how many points are needed to move up to the next level. From here, players can click for more information or click onto Your Casino Promotions to see what is in store for them, should they so desire. Furthermore, the player can view Casino Rewards to view their status points and see their points history. They will also be able to see how many have been redeemed, and how many were exchanged for perks and rewards in the past.
There is a VIP Lucky Jackpot in place, where players can unlock them all by increasing their VIP status. Those who have reached Diamond status will have access to all of the jackpots. The only tier which does not unlock any jackpots is the Green tier. A new membership number is drawn every eight hours, so players are encouraged to keep checking back to see if they have won.
Finally, the Time Of Your Life sweepstakes allow players to get some of the biggest and best rewards for being part of the Casino Rewards loyalty program. They can scroll through available prizes according to their current status level and earn as many tickets as they can to increase their chances of winning.
There are six tiers available at Captain Cooks Casino. These are Green, Bronze, Silver, Gold, Platinum and Diamond. All of the levels have two main perks. The first is VIP Points being awarded for gameplay. These never expire and can be used to play games at all of the partner casinos within the Casino Rewards group. The other perk is weekly free money promotions and giveaways. For convenience, players will have these delivered directly to their inboxes for instant gratification.
Once players reach the Gold, Platinum and Diamond levels, they unlock three more perks. One of them is exclusive weekly promotions and giveaways, which get larger the higher up the tiers the player climbs. There is also a birthday bonus, where players can enjoy extra free bonus money on their special day. Finally, High Roller bonuses are on offer for big players, who are rewarded for their gameplay twice a week.
There are two main ways to get in touch with customer support – email and live chat. Before enlisting the help of an agent, the site recommends checking out the FAQ section. The sections listed here include Getting Stated, Login and Registration, Banking, Loyalty Program, Casino Games and Other Questions.
If none of the questions here help, a player can get in touch with the support team via the Contact Us page. This service is available 24 hours a day, 7 days a week. The email address is [email protected] There is also a banner on this page which opens up a new window for live chat. When clicking onto the live chat, a representative will enter the room almost immediately and welcome you to the system, before asking how they can help.
We had an enjoyable time at Captain Cooks Casino, as every stage of the process was smooth and easy. The signup process was quick, and the deposit system provided us with an instant transfer for gameplay. The library could do with including more table games, but we were able to enjoy hours of gameplay nonetheless. Overall, we would recommend Captain Cooks Casino to any Canadian player seeking their next online gambling destination.
There is a Fair Play policy listed on the Captain Cooks Casino site, which details how the site makes use of an independently reviewed Random Number Generator. The results are published by independent auditors, and can be accessed by clicking on the eCOGRA link on the site footer.
Additional features in place include the ability for players to track their wagering and gaming history via PlayCheck, as well as the Transaction History setup which lets them keep track of their banking transactions.
Those who use an e-wallet will have a waiting period between a few hours and a few days, while debit card transactions take just a few working days. We do not recommend bank transfers or checks if you are in a rush, as these can take between 10 and 28 working days to process.
The best way to end your time at Captain Cooks Casino is to get in touch with a customer support agent, who will be happy to action your request as soon as possible. Players should note that, once an account has been deleted, there is no guarantee that it can be reinstated at a later date.
Bonus codes are generally available via the Promotions or Loyalty pages on the site. Customers should check these pages regularly for applicable perks and rewards.
It is easy to withdraw money from the site, as all you have to do is log into your player account and navigate to the Cashier. From here, you can select the Withdrawals option and choose the payment method of your choice. Then, enter the details required and confirm your selection.
The best way to get a free bonus or free bets is to activate the welcome offer, which gives players a ton of chances to win a fortune. Beyond the welcome offer, there are opportunities within the Promotions and Loyalty pages.
The best way to get the most out of the casino bonus is to make the minimum required deposit to activate it, within the time frame specified. Then, make note of the wagering requirements and ensure these are met before you attempt to withdraw your winnings.
Once you have satisfied the wagering requirements attached to the casino bonus on Captain Cooks, your bonus balance will be moved over to the real money balance. At this point, you will be able to withdraw your winnings.
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