Best Online Casinos

Jackpot City Casino

Get up to C$1600 BONUS
18+. New customers only. Full T&Cs apply. Please gamble responsibly.
User Experience

Jackpot City Casino Review (Canada)

For fans of real-time tournament gaming and slots titles, Jackpot City Casino is the perfect choice and we think it’s one of the best online casinos for Canadian players. Combining the glitz and glamour of Vegas with the popular software provider Microgaming, this online casino is popular with many Canadians. Here’s everything you need to know.

Jackpot City Casino Sign Up Process

Signing up and playing at Jackpot City Casino takes only 30 seconds of your time, and just a few clicks! Here’s what you need to do:

9 Steps to get started at Jackpot City Casino

Step 1:Click on the yellow Sign Up button in the top right corner.

Jackpot City Casino homepage
Jackpot City Casino homepage

Step 2:Enter your country of residence, username, email address and password.

Step 3:Enter your first name, last name, date of birth, gender and language.

Step 4:Enter your currency, mobile number (including dialling code) and address.

Step 5:Tick the boxes to confirm you are over 18, accept the terms and privacy policy, and would like to receive a welcome bonus and promotional offers by SMS, phone and mail.

Step 6:Click on the Cashier or Banking button when logged into your account.

Step 7:Select a deposit method and the amount you wish to deposit.

Step 8:Enter the information for your deposit method and confirm your selection.

Step 9:Start Playing!

For more about bonus and wagering requirements, as well as details of how to withdraw, see sections below.

Jackpot City’s Welcome Bonus: What You Need to Know

Jackpot City Casino offers its users a generous C$1600 deposit bonus.

To claim the welcome bonus, you need to:

Step 1:Sign up for a new player account

Step 2:Select the option to claim your bonus upon making a deposit

Step 3:Make your first deposit, ensuring it matches the minimum amount

The bonus is divided into the following four offers.

  • 1st offer – 100% deposit bonus up to C$ 400
  • 2nd offer – 100% deposit bonus up to C$ 400
  • 3rd offer – 100% deposit bonus up to C$ 400
  • 4th offer – 100% deposit bonus up to C$ 400

There will be some terms and conditions to take note of, so here is a summary.

  • New players will have seven days from the date of account registration to claim the welcome bonus. After this point it will be considered as forfeited.
  • The welcome bonus will be activated once the player has made a deposit of 10 currency units or more
  • There are minimum play through requirements which are in place. This is set at 70x before it is eligible for transfer from the Bonus Balance to the Cash Balance
  • Games which meet 100% of the wagering requirements are as follows: all slots (except progressive jackpots and NetEnt titles), keno and scratch card games. Respin slot games count 10%
  • Games which meet 50% of the wagering requirements are as follows: NetEnt slot games
  • Games which meet 8% of the wagering requirements are as follows: all table poker, all roulette, all video and power poker (except Jacks or Better and All Aces video poker), all blackjack (except classic blackjack) and Casino War
  • Games which meet 2% of the wagering requirements are as follows: classic blackjack, All Aces video poker, Jacks or
  • Better video poker
  • Games which meet 0% of the wagering requirements are as follows: baccarat, craps, Red Dog, Sic Bo, progressive jackpots

Best online casino welcome bonuses: 888 Casino

Jackpot City Casino Slots and Games on Offer

The games library is divided into the following categories – slots, roulette, blackjack, keno, video poker, live casino and more.

Collection of Casino Games

  • Live Casino – 65 games
  • Slots and jackpots – 400+ games
  • Jackpots – 50+ games
  • Casino Games – 90+ games

The Best Online Slots Casino

There is a heavier weighting on slots games, as while the average number of casino games by category (whether it is baccarat, blackjack or craps) ranges between 6 and 34, there are over 400 slots titles.

Here are some of the most popular games at Jackpot City Casino.

Hot Ink – A slot game with 1024 ways to win, 5 reels and features such as free spins and 2x multipliers.

Supernova – A slot which features a bonus multiplier that helps to give it its high RTP of 97.05%.

High Society – A slot game based on the concept of luxury living. It provides features such as free spins and stacked wilds, plus scatters.

Dr Watts Up – A slot which provides an RTP of 97% and 243 ways to win. Enjoy up to 20 free spins and random wild spins.

Aquatic Treasures – A slot which has 20 fixed paylines and 3 rows of 5 reels. Many underwater creatures and uncut gemstones feature.

Animals of Africa – A slot game which features 5 reels and 20 paylines. The flexible wagering options vary between 0.20 and 60 credits.

Avalon II – A slot which provides 243 ways to win, a jackpot of 120,000 coins and features like The Grail Bonus, including spins and wild multipliers.

Mega Moolah – A slot game with a safari theme which is one of the most popular jackpot titles. Features include free spins and wilds.

Wheel of Wishes – A slot with double the jackpot compared with Mega Moolah, set at $2 million. A game set in the desert with an Arabian theme.

King Cashalot – A slot gamer with a playing card theme which is affordable to play and begins with a jackpot of $100,000.

Best online casino for games: Party Casino

Hot Ink Slot

Hot Ink

Supernova Slot


High Society Slot

High Society

Dr Watts Up Slot

Dr Watts Up

Aquatic Treasure Slot

Aquatic Treasures

Animals Africa Slot

Animals of Africa

Avalon 2 Slot

Avalon II

Mega Moolah Casino

Mega Moolah

Wheel of Wishes slot

Wheel of Wishes

97.8 Percent

Jackpot City Casino’s Payout Rates

Many who are experienced in the world of online gambling will want to know what the overall payout rate for their prospective or chosen casino is. Fortunately, Jackpot City has a pretty high RTP of 97.84%. This means that, over time, the casino will return almost 0.98 for every 1 currency unit spent.

Best online casino payout rates: Party Casino

Jackpot City Casino’s Banking Methods – Depositing and Withdrawing

The payment methods may be the first section gamblers look at when they are researching an online casino. The good news is that there are plenty of options available in both the deposit and withdrawal categories.

ClickandBuy, EcoPayz, Maestro, MasterCard, Neteller, PaysafeCard, Postepay, instaDebit, Visa, Entropay, iDEAL, Sofortuberweisung, POLi, Envoy, EZIPay, Lobanet, eChecks, QIWI, Skrill, Direct Bank Transfer, Citadel Instant Banking, Instant Bank Transfer

Deposit methods

maestro icon
mastercard icon
neteller icon
paysafecard icon
skrill icon
bank-transfer icon

Those who use traditional banking methods can use Maestro, MasterCard or Visa, while there are also choices for online payment wallets such as Skrill, Neteller and EcoPayz.

Withdrawal methods

mastercard icon
netent icon
ecopayz icon
bank-transfer icon

Prospective players should not be put off by the fact there are fewer withdrawal methods than deposit ones. This is because it’s fairly common in the online casino industry. There are still many common and varied options to choose from.

Jackpot City Casino Restricted Countries

The following locations will not be able to access Jackpot City Casino. See on the Terms & Conditions page here.


Is Jackpot City Casino Safe and Legit?

Licensing and regulation

There is an active license in place with Jackpot City Casino, which is detailed on the site footer. The casino is owned and operated by Baytree Ltd, which is a Maltese registered company. The business is registered with a physical address listed on the site, and it specifies that it is licensed by the Kahnawake Gaming Commission. The license number and date of issue is also listed.

Responsible Gambling

Jackpot City recognises that people may need support with their gaming habits from time to time, and so they have compiled a dedicated page about responsible gaming. These are the features in place to help.

  • Age restrictions – Those under the age of 18 are not permitted to play at the casino. Alternatively, players must be the legal age of majority in their jurisdiction if this rule is more relevant.
  • Site filtering – People who share their computer with friends or family who are under the legal age can use the link provided to register with a filtering company.
  • Self exclusion – Players who are worried about their gambling behaviour can opt to lock their gaming account. During this time period, the casino will take all reasonable measures to ensure no promotional material is sent out. The minimum period is six months.
  • Take a break – Much like the self exclusion measure, this feature is for players who want to lock their account for a shorter period of time. The minimum time frame in this instance is 24 hours.
  • Deposit limits – Players can adjust the amount they are able to deposit in one go. These limits can be set either daily, weekly or monthly.
  • Self-assessment test – A detailed list of questions is provided, and players can tick the questions which apply to them. If they answer yes to seven or more questions, they are recommended to seek further support.
  • Links to resources – Jackpot City ensures players who suspect themselves of, or are at risk of, gambling addiction can access third party resources for further help and support. The sites provided are Gambling Therapy, Responsible Gambling Council and GamCare.

Site Security

Within the privacy policy on its website, Jackpot City has a sub heading entitled How We Keep Your Information Secured. They state that physical and technological measures have been implemented to prevent unauthorized access, maintain data security and use information collected online correctly. Examples of measures used include the following.

  • Secure network topology such as firewall systems and intrusion prevention
  • External and internal audit tests
  • Encrypted communication
  • Authentication and access control

Jackpot City Casino Mobile Casino

Mobile Casino App
Device Support & Casino App © CSNO 2020

It is becoming increasingly common for users to browse their favourite casino websites on the go, whether they use a smartphone or a tablet. Fortunately, Jackpot City is keeping up with the times and has provided its user base with a fully optimised mobile site. Those who don’t want to be chained to a laptop or computer – or who are on the go, out and about or commuting – have the freedom to access the full functionality of the site. This includes the same range of games which are available on desktop, the cashier function, customer support and more. Graphics are of a high quality, and games will load well using a 3G, 4G and WiFi connection.

Software Providers

The primary software provider Jackpot City Casino has partnered with is Microgaming.

microgaming icon

Jackpot City Bonuses and Loyalty Scheme

Jackpot City has ensured its players can get stuck into a rewarding experience with its loyalty program. There are various levels to progress into, and each one provides exclusive promotions.

Whenever players engage in gameplay, they will earn points which can be exchanged for casino bonus credits. There are certain games which earn more points than bets made on other titles.

Players who are new to Jackpot City will begin on the Bronze level, with 2500 loyalty points at the beginning of their journey. By making wagers and earning points, players will move through the other five levels in the programme.

Loyalty and VIP Tiers

There are six loyalty tiers for players to move through at Jackpot City – Bronze, Silver, Gold, Platinum, Diamond and PrivĂ©.


  • Bronze – 2500 points awarded to new players
  • Silver – Those with over 2500 points move to Silver. Moving to Gold requires 12000 points.
  • Gold – Those with over 12000 points level up to Gold. Moving to Platinum requires 50000 points.
  • Platinum – Those with over 50000 points land the Platinum tier. Moving to Diamond requires 125000 points.
  • Diamond – Those with over 125000 will move up to Diamond. Moving to PrivĂ© is invite only.
  • PrivĂ© – An invite only tier.

Jackpot City Casino Customer Service

Customer support is an important part of casino experiences, because those with any issues that arise will want them solved quickly. Fortunately, Jackpot City has a support team available via email or live chat around the clock – 24 hours a day, 7 days a week. The support is on offer in multiple languages, and the live chat is available on both desktop and mobile.

To access the live chat, click on the link provided within the Contact Us page. This will open up a new window with a prompt to enter your first and last name, followed by either your casino username or email address. There may be a brief wait involved if volumes are high, but you will generally receive a notification when a customer support representative has joined the chat. They will message you first, asking how you are doing. You can then resolve your query quickly and easily.

Once you are done, simply click on the X in the top right corner. You will be presented with a feedback form, which you can optionally use to rate the chat and provide additional comments or suggestions.


Our Verdict

We found that the gameplay experience at Jackpot City was high quality and thoroughly enjoyable. Some competitor sites will have lower quality games in other sectors if they are focused on slots titles, but this was not the case with Jackpot City. In fact, all of the games – whether they were slots, blackjack, roulette, keno, jackpots or live casino – played quickly on both desktop and mobile.

We liked that we could sign into our accounts on the go with no difference to our quality of gameplay, and the customer support was professional and friendly. We would have preferred not waiting ten minutes to be connected to an advisor, but we understood that volumes were high, and this was still a relatively short wait.

In terms of deposits and withdrawals, each payment method we tested provided an instant deposit processing time. The withdrawals were quick, with e-wallets only taking just over a day and bank transfers taking a few working days. The ability to participate in tournaments and make the most of the VIP community by advancing through the different tiers was also a good perk. Overall, we believe any Canadian gambler would have a great time at Jackpot City Casino.

In our view, Jackpot City provides one of the best experiences for Canadian players. Our other favourites in 2021 include:

Yukon Gold Casino
Spin Palace Casino
Party Casino

Get up to C$1600 BONUS

18+. New customers only. Full T&Cs apply. Please gamble responsibly.

FAQs about Jackpot City Casino

Is Jackpot City Casino safe and legit or a scam?

We are of the belief that Jackpot City Casino is a safe online destination for those who want to engage in casino gameplay. This is for a number of reasons. The site is partnered with reliable software developer Microgaming, and the licensing and registration information is included within the footer. There is also a responsible gaming section with features such as age restrictions and deposit limits in place, as well as links to further support. The live chat being available around the clock helps with the sites’ credibility, and there are clearly stated terms and conditions next to all the bonuses, offers and promotions.

How long do Jackpot City Casino withdrawals take?

The answer to this question will depend on the payment method being used. Generally speaking, we would recommend using an e-wallet if you want your cash to arrive in your bank account quickly, as the processing time will be a minimum of immediate, a maximum of two days and an average of one day. The next best option is debit card, such as Maestro, Visa or MasterCard, as these generally take between 2 and 5 working days to process. If you opt for a bank transfer, these could take between 7 and 10 working days to process, so this option is only really suitable for those who aren’t in a rush to receive their money. Finally, those who choose a cheque withdrawal could be waiting anywhere between 7 and 28 working days for their physical mail to arrive.

How do you close a Jackpot City Casino account?

The quickest and easiest way to close your Jackpot City Casino account is to get in touch with customer service. This is a convenient choice as both the email and live chat channels are available 24 hours a day, 7 days a week. In this instance, all you need to do is state your request in a simple message and the customer support representative allocated to you will action it as soon as possible. You should receive an email confirming your account deletion. Alternatively, you could opt for a Take a Break or Self Exclusion if you simply want a break from your account and plan on returning to the site in the future.

How do I get Jackpot City Casino bonus codes?

There are not generally bonus codes required at Jackpot City Casino, as the site follows a different format when it comes to opting into promotions. The best two channels to view promotions is either by viewing the dedicated page on the site, or by signing up for marketing communications. This ensures that the latest deals and offers get sent directly to your inbox, whether you prefer physical mail, SMS or email.

How do I withdraw money from Jackpot City Casino?

The withdrawal process at Jackpot City Casino is quick and painless. To get started, log into your player account and check you have enough in your real money balance to withdraw. This can be done by going to the Cashier function. From there, click on the option to withdraw, then select the payment method you want to receive your money into. If you have not used this method before, you will be prompted to enter the details of your account, as well as the amount you wish to withdraw. Once you have confirmed your selection, it’s simply a case of waiting the allocated time for your money to arrive.

How do I get a free bonus/bets on Jackpot City Casino?

From time to time, Jackpot City Casino may provide offers in the form of a free bonus or free bets. There is not a specific way to request these promotions, but the good news is that there are a number of ways to be the first to know about them whenever they become available. One popular way is to move through the loyalty tiers, as gaining reward points via gameplay and levelling up unlocks new and exclusive perks and promotions. Alternatively, you can keep an eye out for marketing communications or regularly check the promotions page on the site for these kinds of offers.

How do I use the casino bonus on Jackpot City Casino?

The important thing to remember about using any welcome bonus is that the site will specify the minimum amount which must be deposited in order to activate the promotion, there will most likely be wagering requirements involved, and games will contribute in different percentages towards meeting these requirements. When it comes to Jackpot City Casino, a minimum of ten currency units must be deposited in order to activate the bonus. Furthermore, the offer is subject to a playthrough requirement of 70x, and the list of games and their percentage contributions are listed above.

How do I withdraw a casino bonus from Jackpot City Casino?

It’s a common misconception that a casino bonus, especially a welcome offer, means the player is getting free money. While this credit is provided upfront and designed for use across the site, it does not mean the player can simply withdraw it as real money. Instead, the offer will be placed into the player’s Bonus Balance. This means they must fulfil the wagering requirements before the money is moved to the Real Money Balance. At this point, the cash will become eligible for withdrawal.

How do you get Free Spins on Jackpot City Casino?

We recommend keeping an eye out for marketing communications in your inbox, regularly checking the Promotions page when you log into your player account and moving through the loyalty tiers to see if any of the exclusive perks include free spins.