Best Online Casinos

Casoola Casino

$1500 welcome bonus with 200 free spins
18+. New customers only. Full T&Cs apply. Please gamble responsibly.
7.8
Rating
User Experience
8/10
Games
8/10
Bonuses
7/10
Slots
8/10

Casoola Casino Review

From the people behind Casino Joy, SpinIt, Genesis and Casino Gods comes Casoola. As you might know from Genesis Global’s other brands, things are quite differently round these parts, complete with quirky turns, plentiful bonuses (and how!) and thousands of games to choose from, across each game type.

The casino itself says it was ‘born out of a VR experiment gone wrong…well, not exactly wrong.’ You’ll meet Caszilla, the ten-meter pet-bot originally created for VR, but accidentally downloaded into the casino.

How to Get Started at Casoola Casino

Getting setup and playing at Casoola Casino takes only 30 seconds of your time, and just a few clicks! Here’s what you need to do:

8 Steps to get started at Casoola Casino

Step 1:Navigate to Casoola.com, and click ‘Enter Casoola’:

Casoola Casino homepage
Casoola Casino - Homepage

Step 2:A form will pop up, asking you for -
a. A username
b. Your email address
c. A password (this has to be in English characters only, over 8 characters and include at least one number)

Casoola Casino registration page
Casoola Casino - registration page

Step 3:On the next screen, you'll be asked for -
a. Your first name
b. Your last name
c. Whether you're male or female
d. Your birth date
e. Your country (this will be pre-selected according to your location)
f. Your address - start typing it (or your postcode) for an auto-generated list to appear. Select the correct address.
g. Select your currency - or confirm what’s been pre-selected for you.
h. Your mobile phone number
i. You'll be asked to tick the ‘I’m happy to receive marketing communications’ box - which we advise you do (or you'll miss future goodies from the casino).

Casoola Casino registration page 2
Casoola Casino - registration page 2

Step 4:You’ll be taken to deposit! Choose your preferred deposit method and, if you want one of the two welcome bonuses on offer (more on that below, in the ‘Welcome Bonus’ section), then make sure to tick the ‘I want a bonus’ box (highlighted with a red box on the screenshot):

Casoola Casino cashier screen
Casoola Casino cashier screen

Step 5:Follow the process until the end, until you see the confirmation screen. Your deposit should be credited automatically, as well as your bonus (if you've chosen one).

Some players might receive a message from the casino here, telling them to verify their account. If that happens to you then you won’t be able to play at the casino until you’ve passed this verification process. For more information on this, check out the ‘Deposits and Withdrawals’ section of the review, below.

Casoola’s Welcome Bonus: What You Need to Know

Casoola Casino gives you not one, but two awesome Welcome Bonuses to choose between. These are: for casino lovers, a $1500 match deposit bonus with 200 free spins. For Live Casino fans, there’s a 100% up to $100 bonus for you.

Not sure which one to choose? We don’t blame you. You don’t have to make a choice until you get to the cashier and make your first deposit.

To claim the welcome bonus, you need to:

Step 1:Register for a new player account at Casoola Casino

Step 2:Tick the ‘I want a bonus’ box at the cashier (see screenshot for where this is in the ‘How to get started’ section, above) and choose which bonus you'd like.

Step 3:Make a deposit of at least $10

Step 4:Start playing! Your deposit bonus will be automatically applied.

Sounds good? It is. But, as always, there are some Terms and Conditions for both bonuses that you should know about:

For the Casino Welcome Bonus:

  • This bonus is broken down into your first four deposits, with different match deposit amounts for each one:
    • 1st deposit – get 100% up to $500 and 200 free spins on selected games (more on that below)
    • 2nd deposit – get 50% up to $400 with code WCASOOLA2
    • 3rd deposit – get 25% up to $400 – use code WCASOOLA3
    • 4th deposit – get 25% up to $400 – use code WCASOOLA4
    • That means, if you deposit $10 across each of your first four deposits, Casoola will match you with an extra $20 ($10 on your 1st deposit, $5 on your 2nd deposit, $2.50 on both your 3rd and 4th deposits = $20) – so you’ll start your journey at Casoola with $30 to play with!
  • 20 of your free spins will be instantly given to you once your deposit has been finalised. The rest of these will be given to you in batches of 20 per day for the next 9 days.
  • You can only choose one of these welcome bonuses – either the casino bonus OR the Live Casino bonus – but not both.
  • You can only claim this offer on your first ever deposit at the casino.
  • You can only use each of the above bonus codes once.
  • You’ll need to wager each of your deposits’ bonus cash at least 40x before you can cash out any winnings from using the bus, so, if you’ve received $10 from the casino, you’ll need to wager it at least 40x – $400.
  • You can use your free spins only on Reactoonz. All other games are excluded from the free spins section of the promotion.
  • Your free spins are valid only for 72 hours after you activate them by confirming them in your player account.
  • The maximum withdrawal you can receive from your free spins will be capped at $100.
  • The maximum individual stake you can have while playing with your bonus cash is $5 on slots, and up to $30 on other games.
  • Your bonus will be valid for 14 days after it’s been credited to your account. You have this time to complete your wagering requirements.
  • Not all games contribute towards the wagering requirements equally:
    • All Video Slots and other games (excluding the game mentioned below) – 100%
    • All games under the category “classic slots”- 75%
    • All Table Games – 10%
    • All Blackjack games – 5%
    • Bonus funds wagering requirements don’t count at all on jackpot games, Live Games or Video Poker, and these slots don’t count toward the wagering requirements either – Beautiful Bones, Castle Builder, Castle Builder II, Cool Buck, Dragons Myth, Forsaken Kingdom, Peek-a-Boo, Scrooge, Stardust, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Blood suckers, Dead or Alive, Devil’s Delight™, Eggomatic, Jack Hammer 2, Kings of Chicago, Mega Joker, Robin Hood: Shifting Riches, The Wish Master, Tomb Raider, Zombies, Eye of The Kraken, Tower Quest, Pearls of India, Tomb Raider 2, Big Bang, Jackpot 6000, Super nudge 6000, Vampire: The Masquerade – Las Vegas, Gem Rocks, Dead or Alive 2™, Zombie Hoard.
    • That means, if you’ve received $10 bonus cash from the casino and want to play it on Table Games, you’ll need to wager it 76x – so $760.

For the Live Casino bonus –

  • This bonus can only be used on Live Casino games, and only the following categories: Live Roulette, Live Blackjack, Dream Catcher, and all other Live Games – Baccarat, Top Card, Poker etc) are excluded from this promotion.
  • You’ll need to wager your bonus cash at least 40x before you can withdraw it – that means, if you have received $50 from the casino, you’ll need to wager it at least 40x – $2000.
  • If you make your first deposit to trigger this bonus with Neteller or Skrill, you won’t be eligible for this promotion.
  • Your bonus will be valid for 14 days after it’s been credited to your account. You have this time to complete your wagering requirements.
  • The maximum individual stake on any qualifying Live Casino game you want to use your bonus on is $30.
  • Not all games contribute towards the wagering requirements for this promotion equally –
    • Live Roulette – 10%
    • Live Blackjack – 5%
    • Dream Catcher – 10%
    • That means, if you want to use your $10 of bonus cash to play Live Roulette, you’ll need to wager it 76x – so $760 – before you can cash out your winnings.

This one is a tough one to call- on the one hand, we do love ourselves a bit of Live Casino…on the other hand, the casino welcome bonus gives you more bonus cash, for more deposits, plus those 200 free spins.

We’re going to say this one depends on your playing preferences but for us, we think we’d be better off with the casino welcome bonus.

Do all these Terms and Conditions sound tricky to you? Read more about the Bonus’ Terms and Conditions here.

Best online casino welcome bonuses: 888 Casino

Casoola Casino’s Games on Offer

We’re suckers for nicely laid out casinos, and Casoola is no exception to this rule –

Casoola Casino games lobby
Casoola Casino games lobby

Everything is very clearly presented in categories including ‘Favourites’ (where your favourite games will appear – go to each game’s screen and click the ‘add to favourites’ star icon at the bottom to see them appear in this section), Hot Games, Slots and Jackpots, Live Casino and Casino Games.

Each of the game lobbies has a few subsections, to help you more easily navigate and find exactly what you want. There aren’t really any filters here, but we guess you wouldn’t really need them anyway, everything is so easy to find (and there’s also an autocompleting search bar to help you with game suggestions).

Collection of Games

Casoola Casino have these game categories to choose from:

  • Slots and jackpots: divided into –
    • Jackpots – 90 games here
    • Video slots – blimey – there are 1360 slots here!
    • Classic slots – 42 games here
    • Must fall jackpots – 11 games
  • Live Casino – this is divided into –
    • Live Roulette – 22 games
    • Live Blackjack – 30 games
    • Other Live Games – 27 games
  • Casino Games – this section is divided into –
    • Roulette – 23 games
    • Blackjack – 19 games
    • Other Games – 22 games

There’s a lot of gaming choices on offer here…we’re very impressed. Usually, when reviewing online casinos, we find that if a casino offers over a thousand games, most of these go straight to the slots section. While that’s also the case here, there’s still more than enough choice for anyone, no matter whether they’re a super Live Gaming fan or a Table Games fan – everyone has a lot of choice at Casoola Casino. Nice one!

Still, if you’re looking for some gaming direction to keep you inspired, the casino gives you several options of what other players are enjoying. At the time of writing, the top slots at Casoola Casino were – :

Best online casino for games: Party Casino

Book of Dead Slot

Book of Dead

Starburst Slots

Starburst

Gonzo's Quest slot

Gonzo’s Quest

Bonanza slot

Bonanza

97.0 Percent

Casoola Casino Payout Rates

Although the casino don’t publicly state what their overall payout rate is, they do address their testing and auditing in a FAQ: they say that all games are ‘methodically and scientifically tested’ by either eCOGRA or Technical Systems Testing (TST), both of whom are highly respected independent auditing agencies.

As a UKGC-regulated casino, Casoola doesn’t have to either grant you the names of the companies doing their testing, or even publicise what the payout rate of their games are. While some casinos do just that, Casoola have done their bit by making the RTP (Return To Player) available from information or ‘help’ section in the game’s information: scroll down until you find the RTP percentage listed.

If you want to workout the casino’s overall payout rate, just take a selection of the games’ RTPs (we took 10 games) and average them out. Applying this approach gave us a theoretical RTP of 97% for the casino, which is pretty high, showing it’s a fair and safe place to play at.

Best online casino payout rates: Party Casino

Casoola Casino’s Banking Methods – Depositing and Withdrawing

Casoola Casino has a range of deposit and withdrawal options for CA players, including ewallets!

Deposit methods

Interac Online
Interac etransfer
visa-debit icon
visa-electron icon
mastercard icon
maestro icon
ecopayz icon
MuchBetter
AstroPay
Crypto&Go
paysafecard icon

The minimum deposit across all of these methods, as well as to trigger the welcome bonus, is $10. Deposits are fee-free to make, and they will appear in your account instantly. That’s nice!

Casoola Casino makes it easy for you to set yourself a daily, weekly or monthly deposit limit, right from the cashier. Should you need to, then Casoola Casino also has the opportunity for players to self-exclude from the casino.

Withdrawal methods

Interac Online
Interac etransfer
visa-debit icon
visa-electron icon
mastercard icon
maestro icon
AstroPay
Crypto&Go
paysafecard icon
bank-transfer icon

The minimum withdrawal amount is $10, and amazingly, almost all of the methods allow for instant processing, and in some cases, withdrawal too, which is really nothing to be sniffed at.

The only exception to this is withdrawing by debit card, which can take between 1-3 days for the casino to process, and another day or so for it to reach your account.

Important to know – Casoola Casino charges a $3/2% withdrawal fee for processing your cash out (whichever amount works out as lower). This isn’t a deal breaker but we do take a little bit of issue with it, since other online casinos manage to offer fast withdrawals completely fee-free.

Still, if that’s the only objection we’ve really had so far, Casoola Casino is still doing pretty well, in our books!

Restricted Countries

Casoola Casino’s Online Security and Safety

Casoola Casino is highly committed to making sure their players are safe and secure online. This is seen in their regulation from both the United Kingdom Gambling Commission, and the Malta Gaming Authority. These two organisations are highly internationally respected, and the UKGC in particular is known to be one of the strictest authorities in the online gaming industry.

The site itself is completely SSL encrypted and protected, meaning any player data sent to it – financial, personal, even your gaming activity – is completely encrypted and anonymous, and most importantly – unhackable.

The casino takes it upon itself to link to several gambling support organisations in the casino’s footer, in case players develop any problematic gambling behaviours: these organisations include GamStop, BeGambleAware.org, Responsible Gaming Foundation and even Casoola’s parent company, Genesis Gaming’s own responsible gaming site, Genesi SafePlay. Casoola also has their very own Responsible Gaming policy for players’ safety.

In addition, Casoola Casino makes it very easy for players to set themselves deposit limits, and even self-exclude, all from their player account, this all indicates that Casoola Casino really invest and believe in safeguarding their players from any and all potential threats to their online safety and wellbeing.

Casoola Casino Device Support & Casino App

Mobile Casino App
Device Support & Casino App © CSNO 2020

Casoola is so modern that it doesn’t even have a dedicated set of casino apps for download – everything needed can be found on its super-duper mobile site.

This looks exactly like a mini-me version of the desktop site (which it is – the desktop site is completely responsive to all screen sizes), with everything you need – all of the games, banking and more, right from your mobile.

The game tiles are perfectly sized so you can swipe exactly what you want to, while everything else is nicely and neatly laid out, just as it is on desktop.

The mobile site also worked nicely – no crashing, lagging or battery draining – from a range of mobile and tablet devices, across iOS, Android and Windows, which we were very impressed by.

Long story short, Casoola casino’s mobile site can perfectly handle and run with all of your gaming-on-the-go needs!

Software Providers

play-n-go icon
evolution-gaming icon
netent icon
SkyWind
microgaming icon
iSoftBet
quickspin icon
Red Tiger Gaming
yggdrasil icon
push-gaming icon
Gamomat
Ezugi

Casoola Casino Loyalty Scheme

The casino doesn’t seem to have any loyalty scheme yet, which is a shame, as we’d have liked to have seen how Casoola handled player loyalty.

Still, if this ever changes, we’ll be sure to update this review and check out everything you need to know!

Casoola Casino VIP Scheme

While there’s no loyalty scheme to speak of, Casoola does have a top-secret VIP scheme – so that’s something!

Details are a bit on the DL, but what we could gather is that there’s a whole host of benefits waiting for you if you’re lucky enough to be deemed worthy of an invite to the club. These include –

 

  • A (human) personal Account Manager
  • Bonus and promotions, exclusive to VIPs only
  • Rapid response times
  • A monthly VIP prize draw
  • Personalised birthday presents and other presents for anniversaries and holidays
  • A personal withdrawal plan (faster times, no fees)
  • Exclusive holiday packages
  • Personalised emails and offers

That all sounds great- but we really would have liked to have seen more details on exactly how we can get into the club, as well as any other things we should know about!

Casoola Casino Customer Service

Casoola really impressed us with their approach to customer service. Not only is there a really solid FAQ section, but the contact details of the casino are clearly displayed, without you even needing to go into the FAQ page in the first place, which is unlike most online casinos who prefer to hide their contact details behind the FAQ.

And that FAQ! It’s so in-depth – everything is nicely sectioned off by subject, which if you click, leads to actual FAQs (and beyond) with in-depth answers and links galore. Nice one, Casoola!

Otherwise, Casoola Casino’s live chat is very quick and professional too. We connected to Martin within a matter of seconds, and had our issues sorted in one minute or so.

Casoola also has a Canadian freephone number, as well as an email address. These are both offered as 24/7 services.

7.8
Rating

Our Verdict

Casoola Casino has it all – personality, not one but two welcome bonuses, oodles of games and an all-over great feel to it.

This is the place you want to go if you’re looking for a casino that does things a bit differently (and even better, if you’re into robots).

We would have wanted to have seen a loyalty scheme, but even we know the lack of it isn’t a massive deal.

All in all, Casoola Casino is a great place for you, no matter your gaming preferences.

$1500 welcome bonus with 200 free spins

(3523)
18+. New customers only. Full T&Cs apply. Please gamble responsibly.

FAQs about Casoola Casino

Is Casoola Casino safe and legit or a scam?

It’s completely legitimate. Not only is it regulated by both the UKGC and MGA, but Casoola also links to several gambling support organisations to help their players should they ever develop problematic gambling behaviours (for a full list of these, check out the ‘Safety and Security’ section, above).  

Casoola also insist, as a UKGC-regulated casino, that players have to verify their ID and proof of address before requesting a withdrawal. For more information about how to do this, check out the ‘Deposits and Withdrawals’ section.

How long do Casoola Casino withdrawals take?

They can take from anywhere between ‘instant’ and up to 3 working days, depending on the payment method you select (see more about this in the ‘Banking methods’ section, above).

Additionally, you’ll have to complete the ID and address verification process before Casoola will even allow you to access the cashier’s withdrawals section (and in some cases, before you even deposit).

How do you close a Casoola Casino account?

It’s easy – you can either get in touch with Casoola’s customer support, orclick this linkto do this yourself automatically.

How do I get Casoola Casino bonus codes?

They’re available in the casino’s welcome bonuses, deposits 2,3 and 4 (check out the ‘Welcome Bonus’ section, above, for more information).

You could also check Casoola’s Promotions section, which is updated regularly, or if you’re a Casoola VIP player, these could be available from your VIP Account Manager.

How do I withdraw money from Casoola Casino?

It’s super straightforward: go to the cashier section and choose ‘withdrawal’. Then follow the process until you see your withdrawal request has been confirmed.

Casoola won’t allow you to access the cashier unless you’ve verified your ID and proof of address.

How do I get a free bonus/bets on Casoola Casino?

Easily! They come as a part of your welcome bonus (either the Live Casino or the casino bonus) – check out the ‘Welcome Bonus’ section, above, for more information about both of these.

How do I use the casino bonus on Casoola Casino?

Check out the ‘Welcome Bonus’ section, above, for details of the Terms and Conditions of the both welcome bonuses on offer. Other bonuses might have different ways to trigger them, so always check the bonus’ page for details of how to use it.

Remember, always check a bonus’ Terms and Conditions before agreeing to claim it.

How do I withdraw a casino bonus from Casoola Casino?

It’s the same as Casoola’s standard process: check out the ‘how do I withdraw at Casoola?’ FAQ, above, for more information.

Remember, you’ll need to have satisfied Casoola’s bonus’ Terms and Conditions (see more details of these in the ‘Welcome Bonus’ section, above), before requesting a withdrawal.

How do you get Free Spins on Casoola Casino?

They’re available to you as a part of Casoola’s Casino welcome bonus – more information is available above in the ‘Welcome Bonus’ section.