Best Online Casinos

21Casino

21 Bonus Spins + 121% up to $300
18+. New customers only. Full T&Cs apply. Please gamble responsibly.
7.8
Rating
User Experience
8/10
Games
8/10
Bonuses
7/10
Slots
8/10

21Casino Review

Maybe you’ve not yet heard of 21Casino, but you’ve definitely heard of their parent company – industry bigwigs White Hat Gaming.

21Casino looks good and has a lot of solid backing – their parent company runs some of the best online casinos in the business (according to both us at CSNO and happy players). There’s a fantastic range of games on offer from some of the best software providers the industry has to offer.

The casino says their ‘reputation has grown from strength to strength, thanks to ingenious promotions and to the range game selections’ – and we tend to agree with this assessment.

Here’s to them climbing to even greater strengths!

Overview

  • Brand name: 21Casino
  • Brand URL: https://www.21casino.com/ca
  • Year established: 2015
  • Registered Company name: White Hat Gaming Limited
  • Registered Address: Cornerstone Business Centre, MOSTA, MST 1180
  • Phone number: None
  • Email address: [email protected]
  • Live Chat link: Here
  • Regulation/Licence(s) & Licence number: UK Gambling Commission / 52894
    • Malta Gaming Authority
    • Swedish Gambling Authority

How to Get Started at 21Casino

Getting setup and playing at bgo Casino takes only 30 seconds of your time, and just a few clicks! Here’s what you need to do:

15 Steps to get started at 21Casino

Step 1:Navigate to 21Casino.com, and click ‘Sign up’:

21Casino Homepage
bgo Casino - Homepage

Step 2:A form will pop up, asking you to -
a. Enter a username, between 4-20 characters with lowercase letters and numbers
b. Your email address
c. To create a password
d. To input your location- this will be pre-filled
e. You'll need to tick the box to confirm that you're over 18 and agrees to the site's Terms and Conditions
f. You need to tick the box accepting to receive bonuses and promotions to your email address. We always recommend you tick this box, or you'll miss out!

21Casino registration page
21Casino - Registration Page

Step 3:On the next screen, you’ll be asked for a few more details:
a. Your first name
b. Your surname
c. Your date of birth
d. Your gender - either male or female

21Casino registration page
21Casino Registration Page 2

Step 4:You'll be asked for some more personal information - your address (this will autocomplete), your postcode and city - this won't autocomplete so you have to enter it manually.

21Casino registration page 3
21Casino registration page 3

Step 5:You'll be asked to enter your phone number, with the country code pre-filled. You’ll also be asked if you'd like to receive bonuses and promotions via SMS, as well as if you'd like to receive other casinos’ in the Whit Hat Gaming group’s offers too. It's up to you with what you select here, but we can tell you that receiving SMS promotions is a good, instant reminder if you're on the lookout for news of a specific promotion.

21Casino registration page 4
21Casino registration page 4

Step 6:You'll see the success' screen, asking you to verify your account via your email -

21Casino Verify Screen
21Casino Verify Screen

Step 7:Head over to your inbox (check the Promotions and Spam tabs too) and find the link to click on and verify your account -

21Casino verify email
21Casino verify email

Step 8:Once you click, you'll have finished your registration, and will be taken to the cashier to make your first deposit.

21Casino cashier screen
21Casino Cashier screen

Step 9:Choose your preferred deposit method, fill in the details and choose your deposit amount - you'll also need to confirm you agree to the Customer Funds Protection policy.

21Casino Cashier Screen 2
21Casino cashier screen 2

Step 10:You'll have the chance to add the welcome bonus (more information on this below, in the ‘Welcome Bonus' section). Click ‘Add Bonus’

21Casino Cashier Screen 3
21Casino Cashier screen 3

Step 11:You'll see confirmation of how much bonus you'll receive with your current deposit. Click ‘Deposit':

21Casino cashier screen 4
21Casino cashier screen 4

Step 12:You'll need to verify your identity - you'll have several options for documents to verify both your ID as proof of address -

21Casino identity verification screen
21Casino identity verification screen

Step 13:Upload your document and wait for the confirmation screen to appear. It might take up to 1 minute, as the automated process extracts your name and details, as well as the document's expiry date. You might be asked to confirm the document’s details.

Step 14:You'll be taken to a screen asking you for proof of address. Here are the accepted forms and documents you can use for this -

21Casino verify screen 3
21Casino verify screen 3

Step 15:It may take up to 48 hours for your ID and address verification to come through. In the meantime, once it goes, your deposit will be accepted and credited instantly to your account...but not before you've been successfully verified.

For more about bonus and wagering requirements, as well as details of how to withdraw, see sections below.

21Casino’s Welcome Bonus: What You Need to Know

Your first clue that 21Casino does things a little differently might come from the Welcome Bonus – 121% up to $300. We see what they did there – while most online casinos will offer you a match deposit bonus, 21Casino offers you a 121% one. Ok then.

What that means is, you can deposit anything from $10 to $300, and the casino will match it by 121%. So, if you choose to deposit $100, you’ll receive $121 to play with as extra, so $221 in total.

To claim the welcome bonus, you need to:

Step 1:Register for a new player account at 21Casino

Step 2:Make a deposit of at least $10

Step 3:Click ‘Claim Bonus’ in the cashier

Step 4:Start playing! Your deposit bonus will be automatically applied.

Obviously, there are a few Terms and Conditions you should know about when claiming 21Casino’s Welcome Bonus:  

  • You’ll need to satisfy the wagering requirements of 35x before you can withdraw any winnings. That means, if you’ve received an extra $121 from the casino, you’ll need to wager it 35x – so $4235. 
  • Not all the games on offer will contribute the same to the wagering requirements – always consult this list of the games’ wagering requirements before choosing a game to play your bonus with. So for example, if you want to play the King of Chicago slot (which has a 20% wagering contribution), you’ll need to wager that same $121 175x instead = $21175. 
  • The maximum bet you’ll be able to make during your bonus play will be $5. 
  • You’ll need to use this bonus and playthrough all of its wagering requirements within 30 days of receiving it, or your bonus will be cancelled. 

There aren’t currently any bonus codes available for the 21Casino Welcome Bonus: you can read more about the Bonus’ Terms and Conditions here.

Best online casino welcome bonuses: 888 Casino

21Casino’s Games on Offer

21Casino certainly looks like the place you’d go to play to have an awesome all-round good time –

21Casino's game lobby
21Casino’s game lobby

The site is super slick to navigate around too – with nice sections for New Games, Top Games, and even helpful filters for specific games for each of the providers powering the site. That’s what we like to see!

Collection of Games

Otherwise, 21Casino have these game categories to choose from:

  • Slots – there are 748 slots to play here
  • Live Casino – there are 19 games on offer
  • Table Games – there are 53 games here
  • Jackpot slots – there are 46 games here
  • ‘Other games’ – there are 12 games here, including scratch cards and some instant bingo games

There’s a really nice selection here, and even though we saw a fantastic filter for games by provider it might have been an idea to have further filters, since we know the site clearly is ok with a bit of filtering. Our favourite filters to see would have been filtering by paylines (for slots), or even bonus features.

Still, beggars can’t be choosers, and what was here was easily navigable enough – with one solid filter – that we can’t complain.

If the lack of extensive filtering means the games on offer are too overwhelming for you, you could always take some gaming inspiration from the casino itself: 21Casino offers you a whole list of the Top Games, as compiled from other players’ playing habits. At the time of writing, the top slots at 21Casino were –

Best online casino for games: Party Casino

Legacy of Dead Slot

Legacy of Dead

Jammin Jars slot

Jammin’ Jars

Book of Dead Slot

Book of Dead

Starburst Slots

Starburst

95.3 Percent

21Casino Payout Rates

While the casino doesn’t publicly state what their payout rate to players is, or even which third-party site audits them to get that payout figure, 21Casino is regulated by the United Kingdom Gambling Commission and as such has to undergo rigorous and regular testing.

The casino’s payout rate is actually pretty easy to calculate, it just takes time (especially for a casino with 1000+ games on offer!). All you need to do is find each game’s individual RTP (Return to Player) percentage, which is listed in each game’s information screen:

Then you just need not take an average of all of these – which will give you the casino’s overall payout rate to players.

We chose 10 games at random, averaged out their RTP percentages, and came up with a figure of 96%. This indicates that 21Casino is a fair, safe and random casino to play at.

Best online casino payout rates: Party Casino

21Casino’s Banking Methods – Depositing and Withdrawing

We were super impressed with 21Casinos range of deposit and withdrawal options for CA players. 

There are quite a few choices here, which is no easy feat – ever since the UKGC imposed a ban on credit card deposits, we’ve found the deposit methods on offer at most casinos to be a little sad and lacking for our tastes. 

But not here! 

Deposit methods

Interac Online
Interac etransfer
Visa
mastercard icon
Instadebit
MuchBetter
paysafecard icon
bank-transfer icon

Nice! There are so many options here! The minimum deposit you can make at the cashier (as well as to trigger the Welcome Bonus) is just $10, and is fee-free to make.

Provided you’ve verified your identity and proof of address (see that process screenshotted above, in the ‘How to get started’ section), you should see your deposit appear in your account instantly.

21Casino lets you set a deposit limit, right from the cashier – this can be a daily, weekly or a monthly limit. You can also change this deposit limit from the cashier, or by contacting customer support via email or live chat.

21Casino also has the opportunity for players to self-exclude from the casino.

Withdrawal methods

Interac Online
Interac etransfer
Visa
mastercard icon
Instadebit
MuchBetter
paysafecard icon
bank-transfer icon

Withdrawals are also feel-free to make, and the minimum you can withdraw is $10.

Withdrawal times are pretty quick: the casinos days it takes around 24 hours for ewallet withdrawals, and up to 5 working days for bank transfers and debit card withdrawals – which is pretty standard for an online casino.

21Casino Restricted Countries

21Casino’s Online Security and Safety

21Casino is highly committed to making sure their players are safe and secure online, with several practices and protocols to demonstrate this. 

Firstly, they are regulated by the internationally-respected United Kingdom Gambling Commission, as well as the Malta Gaming Authority and, if two regulators weren’t enough, also by the Swedish Gambling Authority too. We’d think that three sets to jump through more than proves 21Casino’s dedication to player safety, but there’s even more that they do to prove this. 

The site will physically block you from doing anything financial unless you verify your identity and proof of address (see the process screenshotted in the ‘How to get started’ section, above), and has SSL encryption deployed across the site to keep all of your data completely safe and encrypted. 

Otherwise, 21Casino is dedicated to ensuring all players play responsibly, and that if they show signs of developing worrying gambling habits, they have a place to go to seek advice: the casino link to several organisations in their footer for players to seek out help: GamStop, BeGambleAware.org, GamCare, and 21Casino’s own Responsible Gambling policy

Otherwise 21Casino not only allows but encourages players to set a deposit limit, right from their player account. Players also have the option to easily self-exclude from the casino for a period of up to 5 years. 

All of this goes to show just how dedicated 21Casino are to safeguarding their players.

21Casino Device Support and Mobile Casino

Mobile Casino App
Device Support & Casino App © CSNO 2020

21Casino gives you two ways to play on mobile, which we were a huge fan of!

Firstly, the casino’s mobile site looks and behaves exactly like you think it would – just like the desktop! In fact, some of the desktop site’s sections look like they’d fit better on mobile, so we weren’t too surprised by how good the mobile site looked. It also had all the same functions and games as the desktop site which made us very happy indeed!

Next, we turned our attention to the native mobile apps for iOS and Android. These looked great, played beautifully and worked across every operating system and device we throw at it – Android, iOS and Windows, tablet and phones!

Neither the mobile site nor the apps drained our batteries (which is always nice, and we can’t say the same for non-gaming apps, so this was especially appreciated), and were easy to play with. Both options definitely a great way to game-on-the-go if that’s your thing (and whose isn’t it?).

Software Providers

21Casino has a ton of software providers, and it’s easy to use the filter to find your favourite slots games. Here’s a very long list of them:

Microgaming, NetEnt, Evolution Gaming, Nyx Interactive, NextGen Gaming, 1x2Games, Blueprint Gaming, Genesis Gaming, Leander Games, Quickspin, Merkur Gaming, Thunderkick, 2 By 2 Gaming, Big Time Gaming, Games Warehouse, Elk Studios, Lightning Box, Multicommerce Game Studio, Stakelogic, Foxium, Adoptit Publishing, Asylum Labs, Barcrest Games, Betdigital, BlaBlaBla Studios, Bulletproof Games, Cayetano Gaming, Chance Interactive, Concept Gaming, Fantasma Games, Felt Gaming, Fuga Gaming, Inspired, Just For The Win, Kalamba Games, Live 5 Gaming, Magic Dreams, MetaGU, Old Skool Studios, Play’n GO, Probability, Push Gaming, Rabcat, Realistic Games, Red7 Mobile, Red Tiger Gaming, Reflex Gaming, SG Gaming, Seven Deuce Gaming, Shuffle Master, Sigma Games, Spieldev, Spike Games, Sthlm Gaming, Storm Gaming, SUNFOX Games, Touchstone Games, Wild Streak Gaming, WMS, YoloPlay, Wazdan

21Casino Loyalty Scheme

21Casino has the Royal Loyalty programme, which works in pretty much the same way as most online casinos: you gain Loyalty Points from your first real money wager at the casino. 

Once you’ve reached 200 points, you can redeem them for a $1 bonus. For 10,000 points, you’ll get a $50 bonus. 

Otherwise, here’s how you get those points – for every $10 you wager, you’ll get – 

  • Slots – 2 points
  • Scratch Cards – 2 points
  • Video Poker – 1 point
  • Bingo – 1 point
  • Blackjack – 0.5 points
  • Roulette – 0.25 points

It’s super easy to redeem your Loyalty Points – just go to your player account, where you’ll see how many you’ve accrued, and then click ‘convert’. 

We do like this simple approach to loyalty schemes – there’s no end of the month scrambling to play and receive a certain amount, meaning you might lose your status if you don’t have the time or budget to do so. No, this is a better, easier way of demonstrating loyalty and rewarding players.

21Casino VIP Scheme

21Casino has a hush-hush VIP scheme, which if you’re eligible for, you’ll be invited to. When we asked about it, we were told we would find out if we were invited.

Word on the (online) streets that VIP players receive a personal Account Manager, as well as other perks including free spins, cashback and other exclusive bonuses and promotions.

Loyalty and VIP Tiers

There wasn’t a great deal of information about 21Casino’s loyalty and VIP tiers.

 

21Casino Customer Service

Here’s where we got a little disappointed.

There’s absolutely no FAQ section in sight. Really.

We searched high and low, and still didn’t find it – because there isn’t one.

This seems a really weird misstep by the casino, because we find an FAQ section to be one of the most useful things on a casino’s website. But hey ho, off we went the live chat.

21Casino has 24/7 live chat and email support, and we weren’t disappointed. Emma-Lee connected to our conversation in 5 seconds flat, taking us through a range of issues we needed solving. We were so impressed by how helpful and quick she was, we left her a lovely comment.

We still think the lack of an FAQ is weird, but with live chat service like that, maybe we shouldn’t care.

7.8
Rating

Our Verdict

21Casino looks amazing, is super-generous with their promotions and has games galore for every player.

We like how suave but simple the casino is – from their approach to promotions, to the loyalty club, to their one, simple filter.

All in all, we really liked playing here, but that’s to say there aren’t some things we would have liked to have seen – an FAQ section, for one thing. A bit about the VIP club, for another thing (after all, how can we know what to aim for if we have no idea what good stuff waits on the other side?).

We really liked the cheeky Welcome Bonus (121%!) as well as the software providers’ filter though. Overall, we’d say 21Casino is a great place to be if you’re a fan of any type of specific game, or just like being treated well (so basically everyone!).

21 Bonus Spins + 121% up to $300

(3523)
18+. New customers only. Full T&Cs apply. Please gamble responsibly.

FAQs about bgo Casino

Is 21Casino safe and legit or a scam?

21Casino incredibly safe to play at, for a number of reasons: 

The site is completely SSL encrypted, meaning that whatever information you sent there – your personal detail, your financial details and your gaming activity – it’s completely secured and unhackable. 

In fact, the casino refused to allow you to even play unless you’ve verified your identity. Until your verification has been processed, you won’t be able to access the casino site for anything. Now that’s dedication to authentication! 

Otherwise, 21Caisno is regulated by not one, not two, but three of the most highly-respected regulatory bodies in the entire industry – the UKGC, the MGA and the Swedish Gambling Authority. That means you can be certain that the site is regularly audited and tested for fairness and security. 

Additionally, the site publishes each game’s payout rate right from the game’s information section, meaning you can check just how fair the game is for yourself.

Otherwise the casino is really dedicated to helping players should they develop worrying gambling behaviours – for a full list of these organisations, check out the ‘Safety and Security Section, above. But, since the casino links to these organisations, you can see just how supportive they are of keeping players on the right-side of having a good time, not needlessly encouraging them to spend so they make more money!

How long do 21Casino withdrawals take?

They’ll take anywhere from up to 24 hours (for ewallets) to 5 working days or all other payment methods. Remember, you won’t be able to deposit withdraw until you’ve verified your identity and proof of address. For more details of this, see the three processes screenshotted, above, in the ‘How to get started’ section.

How do you close a 21Casino account?

You can do this by contacting customer support. They will send a confirmation of account closure to your account-registered email address once it’s been finalised. 

If you like something a little less permanent, you can easily self-exclude from the casino for a period of 6 months to 5 years, just by heading to your player account, choosing ‘self-exclusion’ and following the steps to set this up.

How do I get 21Casino bonus codes?

At the time of writing, there are no 21Casino bonus codes available to players. But, that could all change – keep an eye out on the casino’s Promotions section, which is always being updated with new and exciting offers (including bonus codes), as well as on your email and phone (if you selected these options to receive the casino’s communications to).

Otherwise we have a sneaking suspicion that VIP players receive exclusive bonus codes, which they can talk to their Account Manager about.

How do I withdraw money from 21Casino?

Easily – just head to the cashier, choose ‘withdrawal’ and follow the process. All withdrawals are fee-free to make and will take for 24 hours (for wallets) to 5 working days (for debit cards and bank transfers)until you see the cash in your account.

Remember, you won’t be able to even access the withdrawal section rules unless you’ve verified your account.’ Check out the process for doing this, screenshotted in detail, in the ‘How to get started section’ at the top of this review.

How do I get a free bonus/bets on 21Casino?

Technically, you can get them as a part of the casino’s Welcome Bonus (check out the ‘Welcome Bonus’ section, above). You could also watch the Promotions page of the casino site as well as keep an eye out for any details of new freebies sent to our phone and email inbox. 

(Again, we think that VIP players receive freebies by the bucket loads, so if you’re one of the fortunate to be invited to the VIP Club, ask your Account Manager if this is true).

How do I use the casino bonus on 21Casino?

Easily – you do this in the same way as a standard withdrawal. 

Except there are two things you need to make sure of before you withdraw a bonus – 

  1. You need to make sure you’ve satisfied the wagering requirements – check out more details about these (complete with examples) in the ‘Welcome Bonus’ section, above)
  2. You’ll need to have verified your ID and your proof of address before you can do anything at the cashier, including withdrawal. Still, if you’ve managed to get this far and have already deposited, you’ve probably already verified your details.
How do you get Free Spins on 21Casino?

While the Welcome Bonus won’t give these to you, other Promotions will! If you keep regularly checking the Promotions available, you’re sure to find a free spins offer sooner rather than later. It’s also worth it to keep an eye out for any communications from 21Casino, which will update as and when new free spins promotions are available for you.