10Bet Casino Review

10bet Casino’s Online Security and Safety

Licensing and regulation

One of the first signs that a casino is reputable is the inclusion of licensing and regulation information in a prominent place. Fortunately, 10bet has these details available on the site footer, which means players should have no problem accessing them. To be precise, 10bet is operated by Ocean Star Limited, a company which is registered in Malta and regulated by the Malta Gaming Authority. The license number is provided, as well as the date of issue and the address of the parent company.

Responsible Gambling

As part of the Responsible Gambling Policy, 10bet has a number of measures in place to assist vulnerable players. They are outlined below.

• Gambling Self-Assessment – A series of questions is provided for players to assess the impact gambling may be having on their lives. Questions include whether players gamble to escape from life and whether they have lied to cover up their gambling habits.
• Support Organisations – 10bet includes links to the third party organisations Gamblers Anonymous and Gambling Therapy for players to seek further help, advice, resources and support.
• Financial Limits – Players are able to manage the amount of money they deposit to their accounts. Some questions are suggested for players to consider first, such as how big a loss they are prepared to accept before they begin gambling. Financial limits can be set for daily, weekly or monthly periods. The limits can be decreased, increased or removed once they are active, but an increase or removal will only happen after a 24 hour cooling off period has elapsed.
• Reality Check – Those who tend to lose track of time when they are gambling can opt to have a pop up notification appear on their screen every hour. The Reality Check includes information on how much time has gone by since the gaming session began, an access link to the player’s transaction and betting history, a prompt to confirm the player has read the message, options to log out or continue playing and the choice to set another time limit.
• Self-Exclusion – If a player feels they need to limit their access to gambling sites, they can self-exclude in one of two ways. They can use the automated self-exclusion feature located under My Account, or get in touch with customer service to request a self-exclusion period be applied to their account. Those who use the automated feature will need to click on the confirmation link sent to their email, or it will not be activated.
• Activity Statement – Information about a player’s activity, such as their account balance, bet amounts in the past, winnings, losses, deposits, withdrawals and more can be viewed on the Details/Limits menu or by getting in touch with customer service.
• Inactive Accounts – If players have not logged into their accounts for 30 months or more, their account will be automatically closed and all available funds withdrawn to the listed bank account on file.

Site Security

One reassuring security measure that 10bet has in place is an account verification system. This procedure has been put in place to protect player’s identities and funds, as well as to act in compliance with anti-money-laundering regulations. Players are requested to upload a copy of three different documents – the front and back of their passport, driving license or national ID card, a utility bill from the last 18 months and the front of their credit or debit card or a card statement.

10bet also has a Player Protection Policy listed under its Responsible Gambling Policy. The relevant points are summarised below.

• Protection Of Minors – Players are recommended to keep their username and password safe, not to leave their computer unattended when logged into 10bet, to keep their financial account details out of reach of children and more.
• Complaints Procedure – Those who wish to submit a complaint or claim must email [email protected] or send physical mail to the address listed on the site within three months of the incident occurring.
• Alternative Dispute Resolution – Those who are not satisfied with the complaints procedure can take the matter further by referring the dispute to 10bet’s ADR provider, eCogra. There is also the option to refer the dispute to the European Commission’s Online Dispute Resolution Platform.